Terms and Conditions

Terms and Conditions:

  1. The Promoter of the Guarantee (Offer) is Jones Financial Group Pty Ltd ABN 88 613 092 827 (Jones Financial Group) of PO BOX 1535, Noosa Heads QLD 4567 (Promoter). https://jonesfinancialgroup.com.au
  2. The Offer commences on 1 January 2024, at 9:00am AEST and closes on 1 December 2024 at 5:00pm AEST (Offer Period). Entries received by the Promoter before or after the Offer Period are ineligible to participate in the Offer.
  3. The claim period during which time the Promoter will assess applications submitted during the Offer Period commences on 1 January 2024, at 9.00am and closes on 1 December 2024 at 5.00pm (Claim Period). If an Eligible Person has been requested by the Promoter to provide further documentation to verify their claim then, in order to be eligible for the Payment, they must return to the Promoter the required documentation as described in these terms and conditions (and/or as further requested by the Promoter) and make the claim for the Offer before the end of the Claim Period.
  4. By participating in this Offer, participants are deemed to accept these terms and conditions (Terms and Conditions).
  5. Information on how to enter and Payment details form part of these Terms and Conditions. If there is any conflict between these Terms and Conditions and any other published material, these Terms and Conditions prevail to the extent of any inconsistency.


  1. The Offer is open to Australian Citizens currently residing in Australia who:

(a) are personal applicants and not business applicants;
(b) are not Self-Managed Super Funds;
(c) are applying for new variable rate home lending meeting the following criteria:

  • are refinancing existing variable rate home lending from any lender on our panel* to a home loan from any lender on our panel* as recommended by an accredited and authorised broker who is an employee of Jones Financial Group;
  • have not completed a refinance, change of product type, or restructure/repricing of their existing mortgage/s within the last 24 months from the date of completion of a valid Jones Financial Group home loan appointment/consultation related to this claim;
  • for a minimum variable loan value of $500,000;
  • with a loan value to security ratio less than or equal to 80% (to be calculated on a valuation ordered by Jones Financial Group for the participating lender and excluding any other estimate, valuation or valuation ordered by any other party);
  • with principal and interest repayments; and
  • are able to prove that they are able to service their current home loan to the recommended lender’s satisfaction, along with any other commitments, under the applicable lender credit policy (and at the absolute discretion of the bank assessment team to decline for any reason, even if the application appears to fall within bank policy), and are able to prove that they are able to service the proposed loan selection to our satisfaction, and in accordance with lender assessment rates and assessment conditions, from our lender panel subject to lender terms, conditions and applicable policies*

(Eligible Person)

*panel refers to a lender which the individual broker representative from Jones Financial Group is accredited to submit your refinance home loan application with. The lender panel is available upon request and is subject to change without notice. Any lenders, banks or loan products not on the individual broker’s panel are not eligible for this offer.

  1. The Promoter reserves the right at its discretion to determine the identity of the Eligible Person if there is a dispute as to the identity of the Eligible Person.
  2. The Offer is not available for the refinance or restructure of any existing loan facilities completed by a representative of Jones Financial Group or any of its employees or former employees. The Offer is not available for the refinance or restructure of any fixed rate loans, vacant land loans, construction loans, business loans, or Self-Managed Super Funds. If a loan purpose has changed and is no longer for that purpose, it is also not eligible – example home loan which is now an investment loan or a loan originally taken out as an owner occupied loan which is now used for investment purposes or secured against an investment property.
  3. To participate in the Offer, an Eligible Person must, during the Offer Period present to the Promoter an existing variable rate home loan product on the same or equivalent terms to a comparable home loan available on our lender panel (Equivalent Offer)^, along with supporting documentation and any other relevant documentation or relevant information as requested by Jones Financial Group, or it’s employees, for the purpose of completing a refinance application which is subject to lender eligibility, terms and conditions. (Eligible Entry)

^The Promoter reserves the right to determine, at its sole discretion whether a home loan product is to the Promoter’s satisfaction, and an Equivalent Offer taking into consideration the following loan terms or features (non-exhaustive):

  • product comparability
  • offset account availability
  • redraw availability
  • the purpose for which the loan is used (eg Owner Occupied or Investment)
  • any interest only period
  • any fixed rate period
  • any introductory or honeymoon periods
  • any staff discounts or other special or promotional discounts not available to the general product or not available to be applied by the representative from Jones Financial Group
  • any arrears, late payments or delinquency
  • Rate**

For the avoidance of doubt if the Promoter determines that it does not have a comparable home loan product to the home loan product presented by the applicant, then the home loan product is not deemed to be an Equivalent Offer.

**Rate, where capitalised, is defined in this Offer and in these Terms and Conditions to mean the interest rate of the home loan as stated in the relevant supporting documentation provided and referred to in clause 11 (which is non- exhaustive) and excludes comparison rates. For the avoidance of doubt, if an interest rate of a home loan has decreased since the production of the supporting documents e.g. a bank statement but has not yet been communicated to the applicant or been applied to the applicant’s existing loan but will be so communicated and applied, the current home loan rate at the time of the assessment by Jones Financial Group will be the rate for the purposes of this Offer.

The loan terms or features detailed in this clause 9 are for information purposes only and are not intended to be read as complete and exhaustive, given the different home loan products and features offered by different home loan providers.

  1. In order to assess and validate whether an existing home loan product is an Equivalent Offer, the Promoter will refer to and/or may request to be provided with supporting documentation relating to the existing home loan including (non-exhaustive):
  • Bank statement (issued within 30 days)
  • Bank advertising and promotional material
  • Bank websites during the Offer Period
  1. If an Eligible Person is asked to provide further information and/or documentation in support of their claim, this further information and/or documentation must be provided to the Promoter within 30 days of the request, and before the end of the Claim Period.
  2. If for any reason an Eligible Person does not provide further information and/or documentation in accordance with clause 11 or by the time stipulated by the Promoter, or the further information and/or documentation provided is in the Promoter’s opinion insufficient or deficient to support the claim, the Eligible Person will not be eligible for a Payment and no compensation will be provided.
  3. An Eligible Person who submits an application during the Offer Period in accordance with these Terms and Conditions will receive one (1) entry (Eligible Entry). Only one (1) Eligible Entry is permitted per Eligible Person.
  4. If two or more people present to the Promoter an application in relation to the same Equivalent Offer for the same home loan or in relation to the refinance or purchase of the same property in respect of which a Payment has already been made, then the Promoter will accept the first application only and will reject as ineligible for this Offer any subsequent application(s) made for the same home loan or refinance or purchase of the same property.
  5. Each applicant who submits an entry (whether or not an Eligible Entry) to the Offer warrants and agrees that they are fully responsible for entering the Offer and that the Promoter is not liable in any way in this regard.
  6. The Promoter reserves the right, at any time, in its sole and absolute discretion to verify the validity of applications and Eligible Persons (including their identity, age and place of residence) and reserves the right, in its sole discretion to disqualify any Eligible Person who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entry process, or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Offer. Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.

The Payment

  1. Subject to these Terms and Conditions, the Promoter is offering a one off payment via Bank Transfer to the value of $500.00 AUD to any Eligible Person who, to the Promoter’s satisfaction, can prove that they have an Equivalent Offer from a home loan provider that Jones Financial Group is not able to save $55,000.00 over the loan term, during the refinance and restructure process, as determined by Jones Financial Group.
  2. If the Promoter can offer home loan advice, repayment advice, or a home loan restructure (non-exhaustive) that demonstrates a saving of $55,000.00 or more versus the Equivalent Offer from the current home loan provider, then the Promoter will have met the Offer and the Eligible Person will not be eligible for a Payment.
  3. To avail of the offer of a lower interest rate the Eligible Person will have to apply and be approved for the relevant home loan through the standard Jones Financial Group process – the relevant product terms and conditions and lender credit assessment criteria will apply.

Jones Financial Group cannot offer a saving of $55,000 over the life of the loan

  1. If the Promoter cannot offer a saving of $55,000.00 during the refinance and restructure of the Equivalent Offer from the home loan provider, then the Promoter will on the face of it not have beaten the Equivalent Offer and the Eligible Person will be eligible for a Payment subject to these Terms and Conditions.
  2. If the Promoter is satisfied that the relevant supporting documentation provided by the applicant satisfies this Offer, then the Promoter will make the Payment to the applicant.
  1. Subject to clauses 20 and 21:
    a)  The Payment will be made as a Bank Transfer to the value of $500.00 AUD;
    b)  The Bank Transfer will be made to the Account Details of the Eligible Person as stated on the Eligible Person’s supporting documentation. The Promoter accepts no responsibility for that Bank Transfer being intercepted fraudulently and used by someone other than the Eligible Person. The Promoter will not supply a second Bank Transfer for the same claim form;
    c)  All Payments will be made by the Promoter within 7 days of the last day of the Claim Period; and
    d)  Where there are joint or multiple applicants in an application, while both/ all can apply, there is a limit of one Payment per joint/ multiple applicants in respect of the same subject loan/s and/or property and/or properties. Payment by the Promoter to any one applicant will satisfy the Promoter’s obligation to make the Payment.
  2. Eligible Persons accepting the Payment.

Persons must seek their own independent advice regarding their tax position in accepting Payment from the Promoter and the Promoter accepts no liability for any impact this Payment may cause to any financial situation or tax situation of any applicant or recipient of Payment.

  1. The Promoter accepts no responsibility for any late, lost or misdirected applications or entries.
  2. The Payment, or any unused portion of a Payment, is not transferable, exchangeable, cannot be taken as cash or redeemed for other benefits. Redemption of the Payment is subject to any terms and conditions of the issuer and/or recipient bank account (if any).
  3. The Promoter is not responsible for any ancillary costs incurred by accepting the Payment, participating in the Offer or redemption of the Payment.
  4. Any and all decisions of the Promoter in relation to any aspects of the Offer are final and binding on every Eligible Person and no correspondence will be entered into by the Promoter.
  5. The Promoter reserves the right at its sole discretion to, and may, end and cancel the Offer at any time during the Offer Period without notice.

The Promoter liability

  1. The Promoter and its agents will not be liable for any losses or damages whatsoever (including but not limited to direct or consequential loss) or personal injury suffered or sustained, in connection with the Offer, the receipt, acceptance or use of the Payment or any act or omission (whether negligent or not) of the Promoter or its agents, employees and contractors, except for any liability that cannot be excluded by law.
  2. The Promoter is not responsible for any failure of equipment or programming associated with or utilised in the Offer, or for any technical error, or any combination thereof that may occur in the course of the administration of the Offer including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of any information or documentation relating to the applications or entries.
  3. The Promoter and its agencies do not accept liability for any error or omission that may result in an Eligible Entry not participating in the Offer.
  4. If for any reason the Offer is not capable of running as planned due to infection of data by computer viruses, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness or integrity or proper conduct of the Offer, the Promoter reserves the right in its sole discretion to cancel, terminate, modify or suspend the Offer or disqualify any individual from participating in this Offer (or both).
  5. The Promoter collects personal information (“PI”) in order to conduct the Offer and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers and, as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, a statement of which can be viewed at https://jonesfinancialgroup.com.au/privacy-policy/. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. The Promoter may disclose entrants’ personal information overseas – see a statement of the Promoter’s Privacy Policy for details. The Privacy Policy also contains information about how entrants may opt out, access, update or correct their PI, how entrants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All applications and entries become the property of the Promoter.

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