Terms & Conditions

Jones Financial Group has prepared this website www.jonesfinancialgroup.com.au and any communications to present general information only on the range of products and services offered by Jones Financial Group Pty Ltd (Credit Representative 506960 authorised under Australian Credit Licence 389328).

Information provided is general advice only. It has been prepared without taking into account your objectives, financial situation or needs. Before acting on this information, you should consider the appropriateness, having regards to your own objectives, financial situation and needs before making any decisions. You accept sole responsibility associated with the use of this material, irrespective of the purpose for which such use or results are applied. It does not constitute legal, tax or financial advice and you should always seek professional advice in relation to your individual circumstances. Lenders terms and conditions, fees and charges and eligibility criteria apply. Jones Financial Group believes that the information on this website is correct and it has reasonable grounds for any statement or recommendations expressed within, on the date that this website was last updated.

Jones Financial Group often updates its website to keep information up-to-date and correct to the best of their knowledge. Jones Financial Group and their directors, employees, and agents will not be liable for any loss or damage incurred by any person as a result of any error in any information, statement or recommendation on this website (whether due to negligence of Jones Financial Group, its related companies, directors, employees, or agents, or otherwise). If you have any concerns with any information listed on this website please advise us in writing to PO Box 247 Bondi Junction, NSW 1355.

All calculators and calculations on this website are to be used as a guide only to give you indicative repayment or saving amounts. For actual repayment or savings amounts you will need to contact a Jones Financial Group mortgage broker via our ‘Contact Us’ page or at info@jonesfinancialgroup.com.au. Any information, including calculations on this website does not take into account your objectives, financial situation or needs and may be based upon incomplete or inaccurate information that relates to your relevant personal circumstances.

We may use cookies at different times on this website. Cookies are text files that are downloaded to your computer or mobile device when you access a website. As you browse, cookies gather and store some information about the way you use that website. Cookies allow the website to recognise your device each time you visit, providing you with a better experience because the site learns your preferences as you browse. Some types of cookies also perform essential functions to enhance how the site works. Different types of cookies include: 1. Session cookies allow websites to track your movements from page to page and are used for a number of reasons, such as remembering items in a shopping cart. These cookies are usually erased when you close your web browser. 2. First party cookies are set by the website you’re browsing. Third party cookies come from other websites or servers, for functions such as advertising pop-ups or banners on the page you’re viewing. 3. Functional cookies can be either session or persistent cookies, and can be delivered by a first or third party. They remember information such as usernames or language settings and may allow the site to display important alerts. These cookies aren’t considered necessary, and can be blocked by the user, although this may impact how the site functions. 4. Persistent cookies are stored on your computer or mobile device between browser sessions for a pre-defined amount of time. These allow the site to remember user information or settings across the site, or in some cases across different websites. They also enable targeted advertising. 5. Necessary cookies are either session or persistent cookies, and can be delivered by a first or third party. These cookies perform functions such as keeping your site visit secure and remembering you between pages, for example when you navigate from page to page in a session. Access to certain parts of jonesfinancialgroup.com.au depends on these types of cookies. 6. Tracking and Social cookies can be either session or persistent cookies, and are delivered by a first or third party. They’re not essential for the function of the website, but may improve experience by providing content relevant to you and your interests.

We may use a combination of the cookies listed depending on which parts of our sites you visit and what you’re trying to do. You can control how cookies are used on your computer or device by changing your browser settings.  Some of the cookies that jonesfinancialgroup.com.au use may be essential for protecting our customers’ financial and personal information. Cookies are supported by most web browsers, but you can set your browser to block cookies and you can delete them whenever you like via your web browser Privacy and Security settings.

INTERNAL DISPUTE RESOLUTION

If you do have a complaint, please contact us by email addressed to; The Complaints Officer at info@jonesfinancialgroup.com.au. Please make sure you include as much information as you can.

You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.